Job Description

Job Description and Duties

With direction provided by a Supervisor I in the Consumer Services Bureau, Claims Evaluation Section II, the incumbent performs complex analytical duties, acts as a lead on projects, and provides consultative services related to the Unclaimed Property Program. The incumbent also prepares complex information used in the development, implementation, and monitoring of program operations, as well as assists staff in analyzing and evaluating the most complex claims for unclaimed property and estates submitted to the Bureau. Unclaimed property includes cash, securities, and safe deposit box contents. This is the full journey level analyst.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Analyze and evaluate independently the most complex claims referred by Analyst I's and Management.

• Perform detailed research as needed to evaluate and interpret complex documents including, but not limited to, Wills, Trusts, Tables of Heirship, Final Decrees of Distribution, and Letters of Administration/Testamentary submitted by executors trustees, attorneys, heir finders, and/or the heirs of deceased owners submitted with the claim package as evidence in proving entitlement to unclaimed property.

• Ensure appropriate distribution of property can be made to claimants and approve or deny claims for payment following all applicable laws and rules governing the program and utilization of policies, procedures, and processes related to the detection and prevention of fraudulent claims payment as well as the applicable probate code. Act as a subject matter expert.

• Analyze and interpret complex documents such as Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, Letters of Authorization, Indemnification Letters, and Declarations of Loss which require an understanding and knowledge of Corporate Actions such as Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships to determine entitlement to unclaimed property.

• Review claims identified as needing additional information and/or evidence, provide feedback, communicate deficiencies, make recommendations, and provide training to staff on an as-needed basis in a lead capacity.

• Research and develop unclaimed property processing procedures, and identify potential updates and make recommendations to management. Assist in the development and continuous improvement of curriculum and materials used to train staff on the evaluation of complex claims.

• Act as a liaison to the Claims Support Unit (CSU) in the research and training of new or revised claim processing policies and procedures related to the detection and prevention of fraudulent claims.

• Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies.

• Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems. Manage associated timeframes for contacts and responses in accordance with established policies and procedures.

• Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau. Function as a program expert for the Bureau, working closely with management and staff from other units, in matters relating to claims submitted to the Bureau.

• Represent the Bureau while on teams and in work groups, that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.

• Resolve claimant issues elevated by unit staff. Resolve issues involving Duplicate Payments, Redeposits, Replacement Payments, and resolve corrections identified during the Quality Assurance Review (QAR) process. Provide inventory, time, and production data to management as requested.

• Process other property and claim types as needed. Assist claimants with their claims at the public counter.

You will find additional information about the job in the .

Working Conditions

This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit’s bus and light rail systems. 

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. 

Special Requirements

Take the required examination here: Analyst II Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrate a high degree of initiative and analytical ability.

• Ability to work independently or as part of a team.

• Ability to prioritize multiple tasks, changing priorities and coordinate concurrent assignments efficiently and independently.

• Ability to provide customer service utilizing effective and professional communication.

• Ability to identify issues and make recommendations for resolutions to management.

• Excellent written and oral communication skills.

• Must be dependable, punctual, and flexible to work under demanding conditions.

• Proficient in MS Office Suite (Outlook, Word, Teams, Excel.)

• Ability to work quickly and accurately under pressure.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Job Tags

Permanent employment, Full time, Remote work, Flexible hours,

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