Job Description

DFW, TX Position: Chief Operating Officer (COO)

Compensation: $150,000 – $300,000 + /year base salary, plus substantial performance-based bonus opportunity

Company Overview: A rapidly scaling residential home services provider, recognized as an industry leader in air duct cleaning, HVAC, insulation, chimney, and indoor air quality solutions. With an established reputation built on integrity, quality service, and customer peace of mind, operating across five strategic locations, employing about 40 dedicated professionals, and handling more than 2,000 incoming service requests monthly.

Our ambitious growth plan is clearly defined: we aim to service over 100,000 residential customers by 2030, achieve an industry-leading 25% net profit margin, and maintain a minimum 4.9-star Google review rating. To realize this bold vision, we require a driven, disciplined, and strategically-minded Chief Operating Officer (COO) who can implement a clear structure, provide decisive leadership, and propel our organization toward these performance targets.

Position Summary: We are seeking a seasoned Chief Operating Officer to oversee all operational functions across our company. Reporting directly to the CEO, this critical role will integrate, optimize, and scale operational performance across multiple departments including Field Technician Operations, Sales, Dispatch, Customer Service, Human Resources, and Administration.

The COO will build and enforce standardized procedures, detailed reporting structures, and clear operational accountability throughout the company. They will lead and mentor departmental managers, create and oversee the execution of company-wide projects, maintain tight budget control, and rigorously monitor KPIs to ensure continuous improvement, accountability, and operational excellence. This position demands an individual who can rapidly assess operational gaps, proactively create solutions, and drive consistent execution across diverse teams. The COO must be capable of transitioning seamlessly from strategic planning sessions with executive leadership to daily operational problem-solving with frontline teams.

Core Responsibilities: The Chief Operating Officer will be responsible for managing daily business operations and achieving long-term strategic goals through: Operational Leadership and Team Management • Directly managing, coaching, and developing departmental heads across operations, dispatch, sales management, customer service, and field service teams. • Ensuring all departments consistently meet defined performance standards, execute against clear KPIs, and adhere to company policies and procedures. • Led weekly executive and operational team meetings, ensuring accountability, clarity, and follow-through across all team initiatives and goals. • Making key decisions regarding operational staffing, resource allocation, departmental leadership, and operational budgeting. Strategic Project Execution • Taking full ownership of strategic growth initiatives including new market entries, introduction of new service verticals (e.g., insulation, chimney services), automation and technology enhancements, and operational scalability projects. • Collaborating closely with the CEO and CGO to align operational execution with strategic growth plans and financial performance targets. • Establishing clear timelines, success criteria, and reporting systems for tracking and ensuring the timely execution of all operational projects. Financial and Performance Accountability • Closely monitoring financial performance metrics including net profit margins, operational cost management, departmental budget adherence, and job-level profitability. • Regularly reviewing operational budgets and performance scorecards, ensuring alignment with company-wide financial objectives and profitability standards. • Partnering with the CFO and CGO to forecast operational resource needs, manage labor efficiency, and optimize service capacity utilization. Operational Excellence and Systems Development • Building and refining comprehensive Standard Operating Procedures (SOPs), detailed workflows, and operational playbooks to support sustainable growth and efficiency. • Driving adoption and optimization of company-wide software and tools including Workiz, Asana, Looker Studio, Google Sheets, QuickBooks, and Go High Level (GHL). • Ensuring data integrity, accurate KPI tracking, and consistent reporting standards across all operational systems and departments. Quality Assurance and Customer Experience • Overseeing quality assurance processes, including technician training, customer service standards, and issue-resolution protocols to maintain high customer satisfaction ratings. • Proactively managing and addressing operational challenges that impact service quality, customer retention, and online reputation management. • Ensuring operational teams consistently deliver exceptional customer experiences aligned with company’s core values and brand promises.

Performance Metrics and Success Indicators: Success in this role will be measured by the COO’s ability to consistently achieve and exceed clear and measurable Key Performance Indicators (KPIs), including but not limited to: • Maintaining a minimum net profit margin of 25% company-wide. • Successfully completing 10,000 or more service jobs annually across all service lines and locations. • Achieving an average weekly gross revenue of $10,000 or more per technician. • Ensuring a company-wide job cancellation and rescheduling rate of less than 15%. • Achieving 100% departmental compliance with established weekly scorecards, KPIs, and reporting standards. • Timely and efficient execution of strategic projects such as new service rollouts, market expansions, and automation initiatives.

Candidate Qualifications and Requirements: The ideal candidate will possess a proven track record of operational leadership, systems development, and high-performance team management, specifically within fast-paced service-based, or field operations environments. Qualifications include: • 7+ years of senior-level operational leadership experience, preferably as COO or equivalent, in multi-location home services, HVAC, construction, or related industry. • Demonstrated success in scaling operations, optimizing departmental structures, and implementing rigorous accountability systems across teams. • Strong financial acumen, with the ability to manage budgets, profitability, and resource allocation strategically and efficiently. • Excellent organizational and prioritization skills, with the capability to manage multiple high-priority initiatives simultaneously. • Expertise with relevant business management software and tools including Workiz, Asana, Looker Studio, Google Workspace, QuickBooks, and CRM systems (GHL preferred). • Exceptional communication skills and the ability to clearly articulate objectives, set expectations, and drive accountability throughout an organization. • Strong emotional intelligence, capable of building trust, credibility, and positive working relationships across all levels of the organization. • A passion for continuous improvement, accountability, data-driven decision-making, and operational excellence.

This COO role is a unique opportunity for a driven, disciplined, and execution-oriented leader who thrives on the challenges of operational scale, systemization, and accountability. The successful candidate will play a central role in shaping the company into a market-leading organization known for operational excellence and outstanding customer experiences.

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