Job Description

Job Description

Job Description

CHIEF PROGRAM OFFICER

ABOUT CRYSTAL STAIRS, INC.
Crystal Stairs, Inc. is the largest child development service provider and advocate for families and child care providers in South Los Angeles, dedicated to providing high-quality, culturally centered early care and education programs. Founded in 1980 by Dr. Karen Hill-Scott and Dr. Alice Walker Duff to advance economic mobility, Crystal Stairs, Inc. promotes empowerment, self-sufficiency, and community support through child care assistance and referrals, 16 Head Start preschools, child care provider support and professional development, the African American Provider Network, and policy advocacy. With an operating budget of $400M and 600 staff members, Crystal Stairs, Inc. supports children and families on their journey to self-sufficiency.

ABOUT THE POSITION
Reporting to the CEO, the Chief Program Officer (CPO) is a seasoned and hands-on nonprofit leader, passionate about serving families and child care providers in Los Angeles. The CPO leads the creation and implementation of innovative services, events, and activities designed to meet the diverse and evolving needs of constituents. They proactively develop strategic tools and operational processes that empower staff to deliver a broad range of impactful programs. With a strong focus on continuous improvement, the CPO seeks opportunities to enhance efficiency, reduce risk, and ensure that all initiatives are aligned with the goals and expectations of those served. As a member of the Executive Management Team, the CPO participates in establishing organizational objectives and developing internal infrastructure. They assess and encourage performance and professionalism in their team, developing their staff and fostering a healthy workplace. The CPO has overall responsibility for the execution, compliance and reporting for multiple contracts from local, state, and federal agencies, ensuring programs are provided within the mission and values of Crystal Stairs, Inc.

ROLES AND RESPONSIBILITIES

Program Management

• Provide strategic and participatory management for programs serving the community, ensuring that services are delivered on time, within budget, and meet success criteria.
• Implement program plans, establish goals, allocate resources and responsibilities, and create accountability structures.
• Enhance organizational capacity through the creation and improvement of programs, strategies, processes, and tools, and identify new opportunities for growth.
• Advise the Executive Management Team on the implications of short- and long-term decisions for the efficacy and sustainability of current and future programs.

Program Performance & Risk Management

• Ensure programmatic consistency and compliance of regulations, terms, conditions, policies, procedures and standards to achieve contract and program deliverables.
• Identify potential risks, issues, or challenges within the organization's programs and develop mitigation measures and contingency plans.
• Track, monitor and report on key results and overall performance.
• Actively participate in the budget development process, projecting future service, revenue and budget needs, ensuring that fiscal reporting and audit requirements are met.

External Engagement & Advocacy

• Develop a clear understanding of agency needs, providing for excellence in customer service delivery within the organization.
• Build relationships internally and externally by continuously identifying and acting on relevant factors that will create success for the agency, clients and the community.
• Represent Crystal Stairs, Inc. to governmental agencies, business allies, and other stakeholders, maintaining positive relations and reputation with funders.
• Review, interpret, and track state and federal policies, ensuring that programmatic contract requirements are met; participate in policy advocacy and communicate with governmental representatives to ensure that the realities and needs of the early care and education sector is represented.

Staff Development & Management

• Communicate and educate employees on agency culture and lead by example, demonstrating a commitment to integrity, honesty, and adherence to the highest standards of ethical behavior.
• Demonstrate and implement the values of diversity, equity, inclusion and belonging (DEIB) in all aspects of management, hiring, and workplace culture.
• Provide direction, leadership and coaching to staff members by conducting regular staff meetings and check-ins and ensure work attendance and timekeeping.
• Provide feedback on performance, take prompt corrective action when necessary and conduct Performance Evaluation Process in a timely manner.
• Request and allocate resources that match program needs and adjust as necessary to support unit's budget and organizational goals/mission.

QUALIFICATIONS

• Minimum of ten (10) years in management and/or leadership roles, including at least five (5) years in a strategic leadership position overseeing multiple programs with government contracts in a nonprofit organization (or public agency, within organizations, agencies, or companies) with a budget of at least $10 million.
• A track record of success with managing high-performing, seasoned professionals as well as training and coaching mid-level staff.
• A demonstrated, lived commitment to DEIB in management practices, professional development, and workplace culture.
• A working knowledge of the early care and education (ECE) sector required; professional experience and leadership in those sectors is preferred.
• Expertise in budgeting, assessing, and reporting on program performance.
• State and/or federal contract experience is highly preferred, especially with Department of Education, Office of Head Start, and/or LA County.
• Desire to join on a collaborative, hands-on executive team and make a significant impact for families in South Los Angeles.

COMPENSATION & BENEFITS
The salary range is $200,000 - $225,000 depending on experience. Crystal Stairs, Inc. offers a competitive benefits package that includes paid holiday, sick time, vacation, and a paid winter break between Christmas and New Years. Crystal Stairs, Inc. also provides medical, dental, vision, and life insurance, EAP, a flexible spending account (FSA), employee discounts, and retirement with an employer match including a 401k and a 457b plan.

If you believe you are right for this role but don't meet every qualification, we still encourage you to apply. We value diverse skills and experiences, and you might be the perfect fit in ways we haven't yet considered.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Envision Consulting was retained by Crystal Stairs, Inc. to conduct the search for their incoming Chief Program Officer.

Job Tags

Similar Jobs