Job Description
*Position*: Director of Operations
*Location*: Des Moines, Iowa
*Company*: City Ambulance Service (Iowa Division)
*About Us*
City Ambulance Service is a premier provider of emergency medical services with a reputation for excellence, innovation, and community-focused care. Our Des Moines operations serve as a critical hub for emergency and non-emergency medical transportation in Iowa, ensuring the safety and health of our community with state-of-the-art resources and dedicated professionals.
We are seeking a *Director of Operations* to lead our Des Moines operations. This is an exceptional opportunity for a dynamic leader to make a meaningful impact in EMS operations and the community we serve.
*Position Summary*
The *Director of Operations* will oversee all aspects of the Des Moines operation, ensuring high standards of service delivery, operational efficiency, and employee engagement. Reporting to the Regional Vice President, the Director will play a key role in strategic planning, resource management, and fostering partnerships with community stakeholders.
*Key Responsibilities*
* *Operational Leadership*
* Develop and execute operational plans to meet company goals and community needs.
* Oversee the daily operations, including emergency response, non-emergency transportation, and logistics.
* Implement and monitor key performance indicators (KPIs) to drive efficiency and effectiveness.
* *Team Management*
* Lead and inspire a diverse team of EMS professionals, including supervisors, paramedics, EMTs, and support staff.
* Drive employee engagement, professional development, and retention initiatives.
* *Quality & Compliance*
* Ensure compliance with all federal, state, and local regulations, as well as company policies and procedures.
* Oversee quality assurance and continuous improvement initiatives.
* *Community & Stakeholder Engagement*
* Serve as the primary liaison with local government, healthcare systems, and other community partners.
* Represent the organization at public events, industry conferences, and in community outreach efforts.
* *Financial Oversight*
* Develop and manage budgets, ensuring fiscal responsibility.
* Identify opportunities for cost savings and revenue growth.
*Qualifications*
* Minimum of 5 years of leadership experience in EMS, healthcare, or a related industry.
* Proven track record of success in managing large-scale operations and teams.
* Knowledge of EMS systems, dispatch operations, and regulatory compliance.
* Exceptional communication, leadership, and decision-making skills.
* Proficiency in data analysis, budgeting, and performance management tools.
* Ability to work collaboratively with diverse stakeholders.
*What We Offer*
* Competitive salary.
* Comprehensive benefits package, including health, dental, and vision
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.
*How to Apply*
Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and vision for the role to *aruby@cityambu.com*. Please include "Director of Operations - Des Moines" in the subject line.
*City Ambulance Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Experience:
* Management: 5 years (Required)
License/Certification:
* Paramedic License (Required)
Ability to Commute:
* Des Moines, IA 50314 (Required)
Ability to Relocate:
* Des Moines, IA 50314: Relocate before starting work (Required)
Willingness to travel:
* 25% (Preferred)
Work Location: In person
Job Tags
Full time, Local area, Relocation, Monday to Friday, Shift work, Weekend work,