Job Description

Join to apply for the Event Staff role at Thirteenth Floor Entertainment Group 5 days ago Be among the first 25 applicants Join to apply for the Event Staff role at Thirteenth Floor Entertainment Group Event Staff The Queen Marys Dark Harbor Seasonal Position: Sept 19th - Nov 2nd 2025 Pay Rate: $18.50 per hour On-site Location: 1126 Queens Hwy, Long Beach, CA 90802 Dare to step into the shadows of legend at The Queen Marys Dark Harbor, where reality fades and the extraordinary comes alive. We are seeking passionate individuals ready to ignite the night with unforgettable performances, transforming ordinary evenings into chilling adventures for every guest. If you thrive on creativity, teamwork, and the thrill of captivating audiences, this is your invitation to join a dynamic crew at one of the most iconic haunted attractions. Embrace the unknown, unleash your imagination, and help craft spine-tingling memories that linger long after the fog clears. Position Summary Step into the heart of the action as an Event Staff member, where youll be the mastermind behind both the thrills and the seamless flow of our haunted attraction. In this dynamic role, youll guide guests through eerie environments, orchestrate crowd movement with precision, and deliver top-tier customer serviceall while helping to maintain an electrifyingly spooky atmosphere. Your energy, attention to detail, and passion for guest experience will ensure every visitor leaves with unforgettable chills and memories. Join us and become an essential part of the team that brings our haunted world to life! Key Responsibilities Traffic Flow Management: Guide guests seamlessly through the haunted attraction, ensuring a steady pace and preventing congestion at every twist and turn. Orchestrate crowd movement by directing visitors to key areas such as queue lines, themed zones, and exit points, keeping the experience both thrilling and orderly. Implement creative crowd management strategies to maintain safety and preserve the immersive atmosphere, even during peak scares. Customer Service Deliver exceptional, guest-focused service by greeting visitors with enthusiasm, answering questions, and addressing concerns with professionalism. Provide clear, engaging instructions to help guests navigate the haunt and understand attraction guidelines, setting the stage for an unforgettable experience. Resolve guest complaints swiftly and empathetically, ensuring every visitor leaves with a positive impressioneven after a good scare. Event Operations Play a hands-on role in event setup and teardown, ensuring every area is meticulously prepared and maintained for maximum impact. Collaborate closely with fellow team members to uphold the haunting ambiance and ensure all elementsfrom props to special effectsare running smoothly. Safety And Security Remain vigilant for safety hazards or disruptions, reporting issues immediately to management to protect guests and staff. Support security personnel in maintaining a safe, secure environment, so the only chills guests experience are from the attraction itself. Communication Maintain clear, timely communication with actors, stage managers, and security staff to guarantee a seamless, suspenseful event from start to finish. Requirements Availability: Flexible schedule with the ability to work evenings and weekends; reliable and consistent attendance is essential. Physical Demands Capable of standing and moving throughout the event area for extended periods in a fast-paced, active environment. Customer Service Skills Outstanding communication and interpersonal abilities, with a talent for resolving challenging situations calmly and professionally to ensure a positive guest experience. Teamwork Eager to collaborate with a diverse team, contributing energy and enthusiasm to achieve event goals and deliver a seamless, memorable experience for every guest. Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Entertainment Providers Referrals increase your chances of interviewing at Thirteenth Floor Entertainment Group by 2x Get notified about new Event Specialist jobs in Long Beach, CA . 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Job Tags

Hourly pay, Full time, Part time, Seasonal work, Immediate start, Remote work, Flexible hours, Night shift, Weekend work, Afternoon shift,

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