Job Description

A professional services organization is seeking a full-time IT Support Analyst to provide Level 1 technical support with a high standard of customer service. This role is based onsite in West Palm Beach and supports internal users across multiple departments, including senior-level staff and executives. The position requires a polished, proactive approach to solving IT issues in a fast-paced environment.

Key Responsibilities:

• Deliver hands-on technical support for desktops, laptops, phones, mobile devices, network printers, and various business software
• Respond to user requests via phone, email, or in person, ensuring timely resolution or proper escalation
• Accurately document, track, and manage support tickets within a helpdesk platform
• Receive and process incoming IT equipment, including tagging and maintaining inventory records
• Provide setup and technical assistance for meetings involving audio/visual equipment and conferencing tools
• Prepare and deploy new hardware, install software, and configure user profiles and accounts
• Support after-hours or weekend IT initiatives and special projects as needed
• Understand basic networking concepts as they relate to user connectivity and troubleshooting
• Collaborate effectively with team members while also managing individual tasks with minimal supervision
• Maintain a calm, customer-focused demeanor when handling technical issues

Qualifications & Skills:

• Strong organizational abilities and attention to detail
• Clear, professional communication skills, both written and verbal
• Proficiency with Windows 10/11 and Microsoft Office 365 applications
• Comfortable learning and supporting new software platforms as needed
• Commitment to delivering high-level internal customer service

Education & Experience:

• Bachelor's degree or equivalent combination of education and hands-on experience
• At least one year of IT support experience preferred
• Prior experience in a professional or corporate office environment is a plus
• Must be able to travel locally for on-site support when required
• Occasional evening or weekend hours may be necessary for system rollouts or maintenance

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