Job Description

Job Description

Job Description

The position is licensed only for residents of Pennsylvania (Except Philadelphia), Ohio, and West Virginia.

Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!

We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents.

We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply.

Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis:

• File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety.
• Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls.
• Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Every Banking and Federal Holiday. This is not a traditional 9 to 5, and no traditional hours exist except for daytime on holidays.

Requirements:

• High school diploma or equivalent (GED) required, Associates Degree Preferred.
• Must be 18 years of age or older.
• Background Check Required.
• Excellent communication skills.
• Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi). We provide equipment, but wireless internet is not permitted.
• Android (OS 11.0 or higher) or iPhone (iOS 16 or higher) Smartphone.
• Either a Smartphone with Unlimited Minutes, or Landline Phone.
• Ability to problem solve

Training start date: Tuesday 9/9/25 at 5PM

Week 1 Training Schedule:

TUE 9/9/25: 5PM-10PM

WED 9/10/25: 9PM-2AM

THU 9/11/25: 9PM-2AM

FRI: OFF

Week 2 Training Schedule:

SAT 9/13/25: 5PM-10PM

SUN 9/14/25: 5PM-10PM

MON 9/15/25: 9PM-2AM

TUE 9/16/25: 9PM-2AM

FT Schedule Open:

Saturday: 5PM-2AM

Sunday: 5PM-2AM

Monday & Tuesday: OFF

Wednesday: 9PM-6AM

Thursday: 9PM-6AM

Friday: 9PM-6AM

FT Schedule Close:

Saturday: 12AM-9AM

Sunday: 12AM-9AM

Monday: 12:30AM - 6AM

Tuesday: OFF

Wednesday: 9PM-6AM

Thursday: 9PM-6AM

Friday: OFF

PT Schedule Open:

Saturday: 5PM-10PM

Sunday: 5PM-10PM

Monday Thru Wednesday: OFF

Thursday: 9PM-2AM

Friday: 9PM-2AM

PT Schedule Close:

Saturday: 4AM-9AM

Sunday: 4AM-9AM

Monday & Tuesday: OFF

Wednesday: 9PM-2AM

Thursday: 9PM-2AM

Friday: OFF

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Required)
• PC or Laptop: 3 years (Required)

Job Type: Full-time and Part-Time shifts

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Overnight shift

Work Location: Remote

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