Job Description

Senior Product Manager, Enterprise Model Platform (EMP) Training

Product Management at Capital One is a vibrant discipline that focuses on value creation, innovation, and delivering customer experiences through technology. We pursue growth and transformation to achieve scale, brand, capabilities, talent, and values to succeed in the digital era.

About the Team

At Capital One, we dont think like a bank. Were on a mission to change banking for good by using technology to bring ingenuity, simplicity, and humanity to banking. Machine learning is at the heart of our approach. As part of Capital One\'s Enterprise AI and Machine Learning Product organization, you will contribute directly to shaping the platforms and tools that engineers, data scientists, and analysts use to make decisions, manage risk, detect fraud, and deliver intelligent, personalized customer experiences.

We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to drive the strategy for EMP Pipelines. EMP Pipelines enables users to orchestrate scalable, portable pipelines that can build and train AI models, supporting hundreds of developers. By building the tools that unlock the power of AI, our team helps create real-time, individualized experiences that improve financial lives for millions of customers.

About the Role

The senior product manager will be accountable for the orchestration engine of EMP Training. Hundreds of users rely on EMP Pipelines, powered by Kubeflow Pipelines, to train and tune ML models that power Capital One\'s fraud detection, credit risk, and financial loss forecasting. This product leader will be the primary advocate for these users, transforming feedback and market opportunities into a clear product roadmap that drives efficiency and innovation. The Pipelines role is growing rapidly, extending to model development with highly sensitive human data and internally developed large language models. This role requires a dynamic leader who can navigate the complexities of enterprise platforms and demanding customers to carve out a roadmap that drives Capital One\'s business through cutting-edge AI capabilities.

Key responsibilities

• Championing the User: Serve as the voice of the user to turn pain points into meaningful UX improvements. Manage a user communication strategy derived from ongoing surveys and feedback gathering. Fully own the user journey from onboarding to progression.

• Driving Platform Excellence: Enhance platform efficiency and performance by creating robust user analytics dashboards, managing intake requests, and partnering with tech teams on compliance and modernization efforts.

• Strategic Execution: Work across the platform with product and tech leadership to shape a roadmap that centers the user experience, promotes a well-governed platform, integrates with the converging ecosystem of products, and pushes the envelope on new AI-driven capabilities.

The Ideal Candidate

You are passionate about technology and understand the challenges faced by engineers, data scientists, and analysts. You enjoy making complex processes simpler and can dive into the technical details of how our systems connect and deploy. As a strong communicator, you can lead discussions with technical teams and senior leadership. You stay current with the latest tools and trends in data, machine learning, and AI, and you advocate for high-quality work. Your knowledge and drive will be key to pushing our technology forward and creating better, data-driven experiences at Capital One.

Capital One Product Framework

In this role, you\'ll demonstrate proficiency in five areas that form the foundation for successful Product Management:

• Human Centered - Obsess about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the degree will be obtained by the start date:
  • A Bachelor\'s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related)
  • A Master\'s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or an MBA with a quantitative concentration

Preferred Qualifications

• Experience leading product management for enterprise platforms, MLOps, data science, or internal developer tools
• Familiarity with cloud computing environments (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Kubernetes)
• Industry-recognized professional certifications (CISSP, GIAC, CISM, CCSP, CISA, CRISC, SAFe Product Management, AWS Security, AWS Advanced Networking Specialty, AWS Solutions Architect)
• Experience translating business strategy and analysis into consumer-facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to work in one of these locations and refer to the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based on hours worked.

Cambridge, MA: $193,000 - $220,300 for Sr. Mgr, Product Management
Chicago, IL: $175,500 - $200,300 for Sr. Mgr, Product Management
McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management
New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management
Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management
San Francisco, CA: $210,500 - $240,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annual salary amount offered will be reflected in the offer letter. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full-/part-time status, exempt/non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and regulations.

If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to provide needed accommodations.

For technical support or questions about Capital One\'s recruiting process, please email Careers@capitalone.com.

Capital One does not provide, endorse, or guarantee third-party products or services available through this site.

Capital One Financial is composed of several entities. Positions posted in Canada are for Capital One Canada; positions posted in the United Kingdom are for Capital One Europe; positions posted in the Philippines are for Capital One Philippines Service Corp. (COPSSC).

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