Job Description

Job Description

Job Description

Description:

Client First Technologies is currently seeking a ServiceNow Developer to support a contract with our government customer. The ServiceNow Developer will extend and sustain the ServiceNow platform used for IT Customer Service Center operations (ticketing, asset/CMDB, knowledge, project modules), implement ITSM workflows, automations, and integrations that improve service quality, and meet platform governance and security expectations. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• Configure and script Incident, Request, Problem, Change, Knowledge, Catalog, and CMDB; design flows with Flow Designer.
• Develop Business Rules, Script Includes, UI Policies/Actions, Client Scripts, and IntegrationHub spokes for common tools.
• Build service catalogs/record producers, SLAs, notifications, and knowledge workflows aligned to support hours and escalation policies.
• Maintain data quality (CMDB health, discovery/reconciliation), implement role-based access, and support audits.
• Author platform documentation, update Knowledge Base, and participate in Change Control and release management.
• Ensure accessibility, privacy, and security controls; remediate platform vulnerabilities and deprecated APIs.
• Provide rotational after-hours response for urgent incidents.

Qualifications

• 3–5 years on the ServiceNow platform with at least 2 years in ITSM implementation.
• Strong JavaScript (server/client), Glide API, Flow Designer; understanding of ACLs and data model.
• Experience creating/maintaining SLAs, reports/dashboards, and catalog items.
• Familiarity with ITIL practices (incident, problem, change, request).
• Ability to author clear technical/process documentation.

Nice To Haves

• ServiceNow certifications.
• Experience with ServiceNow Discovery/CMDB, IntegrationHub, and US Government /regulated environments.
• Exposure to FedRAMP, NIST controls, and audit evidence collection.

Candidate will need to successfully pass a Government Background Investigation (BI).

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