Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Technical Learning Director is responsible for building an innovative technical learning strategy to build the skills and capabilities required within our Technology Organization. This role focuses on enhancing the technical competencies and career growth of our employees through advanced training programs, digital learning platforms, and innovative curriculum design. A strong candidate will integrate in-depth technical knowledge with a enthusiasm for adult learning principles, leadership development, and education solutions. You will be adept at working across the organization and company at all levels to drive sustainable change and impact. This position is an individual contributor role reporting to the VP, Learning and Organization Effectiveness.

Responsibility

• Lead the strategy, design, and organizational-wide execution of a technical learning roadmap that focuses engineering lifecycle and aligning to a broader business, talent strategy, and organizational effectiveness efforts
• Partner deeply with collaborators across Technology and Product organizations to build the required support and alignment for scalable and sustainable learning solutions
• Consult with technical, product and HR leaders to support strategic efforts
• Conduct comprehensive technical learning assessments to pinpoint opportunities for growth across learning, certification and market trends
• Develop and implement a comprehensive technical learning and leadership development strategy aligned with the organization’s business goals
• Identify emerging trends to proactively shape and deliver future training initiatives career development, technical skills development, certifications and engineering management development
• Collaborate with business leaders to define organizational visions, design principles, and strategic roadmaps
• Partner with senior leaders to drive organizational performance, build high-performing teams, and handle large-scale changes
• Leverage data and insights to drive continuous improvement of technical learning solutions and drive organizational success
• Oversee the creation and maintenance of high-quality, scalable learning programs that addresses current and future technical skills requirements
• Evaluate and partner with key team members to select learning technologies and platforms to enhance program delivery and learner engagement
• Serve as an inspiring leader and advocate for technical learning, representing the organization at industry conferences, webinars, and networking events
• Build relationships with external vendors, academic institutions, and industry guides to stay abreast of best practices and emerging technologies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or a related field
• 15+ years of experience in learning and development, technical training, or a related area, with at least 3-5 years in a leadership or managerial role
• Experience in developing and rolling out technical training programs in a complex environment

Preferred

• Master’s degree
• Strong understanding of current and emerging technologies (e.g., cloud computing, cybersecurity, data science, software development) and their business applications
• Consistent track record of using digital learning technologies, learning management systems (LMS), and content authoring tools
• Exceptional leadership skills with the ability to inspire, motivate, and develop a team
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences
• Strong project management skills with the ability to handle multiple priorities and projects simultaneously
• Ability to analyze learning data and trends to inform strategic decisions
• Creative problem-solver with a strategic approach and a commitment to continuous learning and improvement

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $171,500.00 - $277,025.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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