Job Description

Job Description

Job Description

Overview
The Jefferson Hotel in Richmond, VA, is seeking a professional and courteous Van Driver to join our Guest Services team. This full-time position is responsible for providing safe and timely transportation for hotel guests within a three-mile radius of the hotel. The ideal candidate will be dependable, knowledgeable about the Richmond area, and committed to delivering exceptional service. Candidates must be able to work any day of the week, including weekends and holidays, and must have open availability between 7:00am –11:00pm.

Key Requirements

• Availability: Must be able to work any day, including weekends and holidays, and be fully available between 7:00am – 11:00pm.
• Licensing: Must possess a valid Virginia driver’s license and maintain a clean driving record (0+ points).
• Knowledge: Familiarity with downtown Richmond and the Carytown area is strongly preferred.
• Professionalism: Must present a neat, well-groomed appearance and display a courteous, guest-first attitude.

Basic Functions & Scope
Responsible for operating hotel vehicles to transport guests safely and comfortably within a designated area. The Van Driver will also ensure vehicles are maintained to a high standard of cleanliness, safety, and mechanical upkeep. This role also includes cross-training within the Guest Services team to provide support and ensure smooth departmental coverage when needed.

Duties & Responsibilities

• Provide professional and safe transportation service to and from guest-requested locations within the hotel’s designated driving area.
• Assist guests with entering and exiting the vehicle, and with handling luggage as needed.
• Maintain a clean, well-kept appearance of all hotel vehicles, inside and out.
• Monitor vehicle maintenance schedules, fuel levels, and service needs; report issues promptly to management.
• Record and track guest trips and mileage as required by hotel policy.
• Offer helpful recommendations about local destinations and assist with directions or reservations when possible.
• Communicate effectively with the front desk and guest services teams to coordinate pickups and drop-offs.
• Follow all traffic laws and hotel safety policies.
• Provide a warm and professional first and last impression to all hotel guests.
• Cross-train in other Guest Services functions (such as bell services or door staff) to ensure a well-rounded knowledge of team operations and assist where needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in guest services, transportation, or valet preferred.
• Strong interpersonal and communication skills.
• Excellent knowledge of local roads and Richmond area attractions.
• Ability to work independently and remain calm and composed under pressure.
• Must be clean-cut, neat in appearance, and consistently punctual.

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