Virtual Chat Support-Laboratory Express Job at Laboratory Express, Birmingham, AL

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  • Laboratory Express
  • Birmingham, AL

Job Description

Virtual Chat Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services.

Key Responsibilities

  • Respond to online chat inquiries from patients and healthcare providers
  • Assist with test scheduling, appointment booking, and location information
  • Answer questions about test preparation, insurance coverage, and billing
  • Process basic patient information requests and provide general laboratory information
  • Escalate complex medical or technical questions to appropriate laboratory staff
  • Maintain accurate documentation of all chat interactions in CRM system
  • Provide excellent customer service while maintaining HIPAA compliance

Requirements

  • High school diploma or equivalent required
  • Previous customer service, chat support, or call center experience preferred
  • Excellent written communication skills and fast, accurate typing
  • Strong computer skills and ability to multitask between multiple chat windows
  • Reliable home internet connection and quiet workspace
  • Self-motivated with ability to work independently from home
  • No healthcare experience required - comprehensive training in laboratory services and medical terminology provided!

Remote Work Requirements

  • Dedicated workspace free from distractions and background noise
  • High-speed internet connection (minimum 25 Mbps)
  • Computer provided by Laboratory Express or meet technical specifications
  • Available during scheduled shift hours with reliable attendance
  • Must reside in authorized work-from-home states

What We Offer

  • Competitive pay: $27-32/hour based on customer service experience
  • Work from home: 100% remote position with flexible scheduling options
  • Full benefits: Health insurance, dental, vision, 401k matching
  • Paid training: Comprehensive 2-week virtual training program
  • Career growth: Advancement opportunities into specialized remote healthcare roles
  • Equipment provided: Computer and necessary technology supplied
  • Flexible schedules: Multiple shift options available including evenings and weekends

Job Tags

Full time, Remote work, Flexible hours, Shift work, Afternoon shift,

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