Job Description

Scope:

We are seeking a detail-oriented and highly organized Facility Maintenance Coordinator to oversee the day-to-day coordination of service requests, maintenance projects, and repairs across the company’s convenience store network. This individual will serve as the central point of contact for all facility-related service work and act as a liaison between vendors, internal stakeholders, and store operations teams.

Responsibilities:

• Coordinate and dispatch service providers for maintenance and repair needs across multiple store locations.
• Support the dispatcher team, ensuring effective prioritization, scheduling, and follow-through of maintenance requests to minimize downtime and disruptions to store operations.
• Serve as the primary point of contact for general contractors and third-party vendors performing HVAC, electrical, plumbing, and facility upgrades.
• Monitor and manage maintenance tickets from initiation to resolution, ensuring timely follow-up and completion.
• Track project timelines, costs, and deliverables to ensure alignment with budget and operational requirements.
• Maintain records of repairs, inspections, permits, and vendor compliance documentation.
• Communicate with store managers and internal teams regarding repair status, service timelines, and disruptions.
• Assist in the planning and execution of remodels, refreshes, and small-scale construction or renovation projects.
• Review and approve vendor invoices and work orders as part of ongoing budget control.
• Identify opportunities for cost savings and vendor performance improvements.

Qualifications:

• High school diploma or equivalent required; technical certifications or trade knowledge preferred.
• 5+ years of experience in facility maintenance coordination, property management, or project management; retail or convenience store experience preferred.
• Strong business acumen coupled with strong leadership skills.
• Working knowledge of general building systems (HVAC, plumbing, electrical, etc.).
• Excellent organizational and time management skills; able to manage multiple priorities simultaneously.
• Strong communication and vendor management skills.
• Experience with work order management platforms or Officetrax.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

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